New Lebanon Supermarket Privacy Policy

Information We Collect

• Account details (name, email, phone) for onboarding, identity verification, and order tracking.
• Location data to calculate delivery routes and provide the right store pricing.
• Purchase and browsing history to improve recommendations, promotions, and customer service.
• Payment details (tokenized or encrypted) handled by secure partners; we do not store CVV data.
• Device and usage data (app version, crash logs, feature flags) so we can continuously monitor performance.

How We Use Your Information

• Process orders, schedule deliveries, and send confirmations or updates about your purchases.
• Personalize promotions, loyalty credit, and product recommendations inside the app.
• Deploy customer support and fraud prevention workflows if something behaves outside the norm.
• Honor marketing preferences; you can opt out of newsletters or promotional SMS at any time.
• Share aggregated insights with partners only when the data cannot be tied to a specific person.

Sharing & Retention

• Delivery partners, payment processors, and analytics vendors receive only the data they need to do their job.
• We retain order records and communication history for up to 24 months to resolve disputes and maintain regulatory compliance.
• We do not sell personal data to third parties or trade it for marketing lists.
• In the event of a merger or acquisition, we would disclose the policy and allow you to request deletion.
• You can request to correct or permanently delete your account at any time; we comply within 30 days when feasible.

Security & Protection

• Payments are handled over TLS and tokenized through PCI-compliant partners.
• Access to customer data is limited to authorized teams and monitored through audit logs.
• We use encryption at rest, intrusion detection, and routine security reviews with trusted third-party auditors.
• Backups are encrypted and tested regularly to avoid data loss during outages.
• Security incidents are reported to regulators plus affected users in accordance with local law.

Your Rights & Controls

• Use the profile settings inside the app to update names, addresses, and notification preferences.
• Opt out of promotional emails or text messages via the links at the bottom of any communication or via our support channels.
• Request data access, portability, correction, or erasure through privacy@newlebanonsupermarket.com.
• Deactivate your account from the app; you may reactivate it later unless you request permanent deletion.
• If you are an EU/UK resident, you may also lodge a complaint with the supervisory authority after contacting us.

App Store & Usage Notes

• This URL (https://newlebanonsupermarket.com/privacy-policy) is the privacy policy we provide to the Apple App Store and any other distribution platform that requires a public link.
• Apple reviewers use this document to confirm that our data practices match the metadata supplied inside App Store Connect prior to publishing.
• If Apple or customers need clarifications beyond what is written here, they can reach out directly using the contact options below.

Contact & Questions

Contact our privacy team if you believe this policy omits any critical information or if you need assistance with your account.

• Email: privacy@newlebanonsupermarket.com
• Phone / WhatsApp: +962 79 123 4567